Issy Education LTD

Privacy Policy

Last Updated: 23 April 2026  ·  Effective Date: 23 April 2026

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1. Introduction

This Privacy Policy describes the policies of Issy Education LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, email: [email protected], on the collection, use and disclosure of your information that we collect when you use our website (https://www.englishwithissy.com) (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the website. We will notify you of significant changes by email or by a prominent notice on the website. We recommend that you periodically review this page.

2. Data Controller

3. Information We Collect

We will collect and process the following personal information about you:

• Name
• Email address
• Payment information (processed securely via Stripe; we do not store full card details)

4. How We Collect Your Information

We collect and receive information about you in the following ways:

• When you fill in a registration or opt-in form on our website
• When you interact with our website (via cookies and analytics tools)
• When you purchase a course or product through our website

5. How We Use Your Information

We will use the information we collect about you for the following purposes:

• Marketing and promotional communications (with your consent)
• Creating and managing your user account
• Publishing testimonials (with your explicit consent)
• Collecting customer feedback
• Enforcing our Terms and Conditions
• Processing payments for purchased courses
• Providing customer support
• Managing customer orders and course access
• Protecting the security of our website and services
• Resolving disputes

If we wish to use your information for any other purpose, we will ask for your consent and will only use it for the purpose(s) for which consent was granted, unless required otherwise by law.

6. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal grounds:

• Contract performance — to fulfil your purchase and provide the services you have requested
• Legitimate interests — to improve our services, manage our business, and prevent fraud
• Legal obligation — where required by law (e.g. tax and financial records)
• Consent — for marketing emails and non-essential cookies. You may withdraw consent at any time.

7. How We Share Your Information

We will not transfer your personal information to any third party without your consent, except in limited circumstances:

• Stripe — for secure payment processing
• Kajabi — our online learning platform provider
• Analytics providers (e.g. Google Analytics, ContentSquare) — on an anonymised basis
• Email marketing platforms (e.g. Mailchimp) — where you have subscribed to our mailing list
• Legal authorities — where required by applicable law, court order, or legal process

We require all third-party processors to use personal information only for the purpose for which it was transferred. If our company is merged or acquired, your information may be transferred to the new owner.

8. Retention of Your Information

We will retain your personal information for 7 years, or for as long as necessary to fulfil the purposes for which it was collected, including for legal and accounting requirements. Residual anonymous or aggregated information may be stored indefinitely.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — to request a copy of the data we hold about you
• Right to rectification — to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restrict processing — to limit how we use your data
• Right to data portability — to receive your data in a portable format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — at any time, for processing based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. Our ICO registration number is ZC131750.

10. Cookies

We use cookies and similar tracking technologies on our website. For full details on how we use cookies and your choices, please see our Cookie Policy, available at https://www.englishwithissy.com/cookie-policy.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payment data is processed via encrypted, PCI-compliant systems and we do not store full card details. However, no method of transmission over the internet is completely secure.

12. Third-Party Links

Our website may contain links to third-party websites not operated by us. This Privacy Policy does not apply to those sites. We strongly advise you to review the privacy policy of every site you visit.

13. Children

Our services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

14. International Data Transfers

Some of our service providers may process data outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO, to protect your data.

15. Contact Us

For any data protection enquiries, please contact: